Hi all - it looks like we've been able to resolve this issue on our end.
However, just for awareness: AWS' systems are still recovering, and quite a few wearables and apps continue to be impacted (e.g. Strava).
We anticipate most of them should be fully back online in the coming hours, but until then, you might still experience some syncing delays on Sonar.
To be safe, we suggest you wait until tomorrow morning to complete refresh syncs of your data. This can be done by navigating to the Synced tab on Sonar, tapping on each device, and selecting "refresh sync".
Feel free to reach out here or to our support team over at support@sonarhealth.co if you continue to encounter issues, and thanks again for your patience today.
Byron Cordes
Team•
Oct 20, 2025
Hi all - we have introduced further mitigations that have restored most app functionality while AWS continues to fix their systems, although you might still encounter intermittent issues. We'll keep you updated here once fully resolved.
Byron Cordes changed status to In Progress
Team•
Oct 20, 2025
Hi Kristin - I can confirm that this issue unfortunately has returned, and we're actively troubleshooting it.
For context, AWS is currently experiencing a major outage that’s affecting a large portion of the internet — including services like Snapchat, Coinbase, Amazon, and Zoom.
Our team implemented a temporary workaround earlier today that worked for a while, but the situation has since worsened. As a result, Sonar is currently unable to access Apple and Google’s systems to verify subscription and account status, which is causing the syncing issues you’re seeing.
We’re actively exploring new ways to mitigate the impact on our side while AWS works to resolve the problem. This kind of outage is extremely rare — we haven’t seen anything of this scale from AWS in the past five years — and we’re confident it will be resolved within the next few hours.
Our sinceere apologies for the disruption, and thank you for your patience as we work through this. We’ll keep you informed as soon as we have updates.
Byron Cordes changed status to In Progress
Team•
Oct 20, 2025
Hi all - I can confirm that this issue unfortunately has returned, and we're actively troubleshooting it.
For context, AWS is currently experiencing a major outage that’s affecting a large portion of the internet — including services like Snapchat, Coinbase, Amazon, and Zoom.
Our team implemented a temporary workaround earlier today that worked for a while, but the situation has since worsened. As a result, Sonar is currently unable to access Apple and Google’s systems to verify subscription and account status, which is causing the syncing issues you’re seeing.
We’re actively exploring new ways to mitigate the impact on our side while AWS works to resolve the problem. This kind of outage is extremely rare — we haven’t seen anything of this scale from AWS in the past five years — and we’re confident it will be resolved within the next few hours.
Our sinceere apologies for the disruption, and thank you for your patience as we work through this. We’ll keep you informed as soon as we have updates.
Byron Cordes changed status to In Progress
Team•
Oct 20, 2025
Hi all - I can confirm that this issue unfortunately has returned, and we're actively troubleshooting it.
For context, AWS is currently experiencing a major outage that’s affecting a large portion of the internet — including services like Snapchat, Coinbase, Amazon, and Zoom.
Our team implemented a temporary workaround earlier today that worked for a while, but the situation has since worsened. As a result, Sonar is currently unable to access Apple and Google’s systems to verify subscription and account status, which is causing the syncing issues you’re seeing.
We’re actively exploring new ways to mitigate the impact on our side while AWS works to resolve the problem. This kind of outage is extremely rare — we haven’t seen anything of this scale from AWS in the past five years — and we’re confident it will be resolved within the next few hours.
Our sinceere apologies for the disruption, and thank you for your patience as we work through this. We’ll keep you informed as soon as we have updates.
Byron Cordes changed status to Complete
Team•
Oct 20, 2025
Hi all - do you mind trying to open the app again? The team believes they were able to push a fix that resolved the issue.
Again, I apologize for the inconvenience this morning. We're actively reviewing to make sure this doesn't happen again.
Becky
•
Oct 20, 2025
Byron Issue has been fixed for me. Thanks!
Becky
•
Oct 20, 2025
Byron I am experiencing the same issue again.
Byron Cordes changed status to Complete
Team•
Oct 20, 2025
Hi all - do you mind trying to open the app again? The team believes they were able to push a fix that resolved the issue.
Again, I apologize for the inconvenience this morning. We're actively reviewing to make sure this doesn't happen again.
Brad Rossiter
•
Oct 20, 2025
Byron - yes, that seems to have fixed the problem for the moment. Many thanks.
Byron Cordes changed status to Complete
Team•
Oct 20, 2025
Hi Kristin - do you mind trying to open the app again? The team believes they were able to push a fix that resolved the issue.
Again, I apologize for the inconvenience this morning. We're actively reviewing to make sure this doesn't happen again.
Byron Cordes changed status to In Progress
Team•
Oct 20, 2025
Just a quick update - we're aware of an issue that a portion of users have been encountering this morning, and we're actively implementing a fix.
I'll report back here as soon as the fix has been pushed and confirmed, and our sincere apologies for the trouble here.
Byron Cordes changed status to In Progress
Team•
Oct 20, 2025
Just a quick update - we're aware of an issue that a portion of users have been encountering this morning, and we're actively implementing a fix.
I'll report back here as soon as the fix has been pushed and confirmed, and our sincere apologies for the trouble here.
Log in to comment and vote
Comments15
Oct 20, 2025
Hi all - it looks like we've been able to resolve this issue on our end.
However, just for awareness: AWS' systems are still recovering, and quite a few wearables and apps continue to be impacted (e.g. Strava).
We anticipate most of them should be fully back online in the coming hours, but until then, you might still experience some syncing delays on Sonar.
To be safe, we suggest you wait until tomorrow morning to complete refresh syncs of your data. This can be done by navigating to the Synced tab on Sonar, tapping on each device, and selecting "refresh sync".
Feel free to reach out here or to our support team over at support@sonarhealth.co if you continue to encounter issues, and thanks again for your patience today.
Byron Cordes
Oct 20, 2025
Hi all - we have introduced further mitigations that have restored most app functionality while AWS continues to fix their systems, although you might still encounter intermittent issues. We'll keep you updated here once fully resolved.
Oct 20, 2025
Hi Kristin - I can confirm that this issue unfortunately has returned, and we're actively troubleshooting it.
For context, AWS is currently experiencing a major outage that’s affecting a large portion of the internet — including services like Snapchat, Coinbase, Amazon, and Zoom.
Our team implemented a temporary workaround earlier today that worked for a while, but the situation has since worsened. As a result, Sonar is currently unable to access Apple and Google’s systems to verify subscription and account status, which is causing the syncing issues you’re seeing.
We’re actively exploring new ways to mitigate the impact on our side while AWS works to resolve the problem. This kind of outage is extremely rare — we haven’t seen anything of this scale from AWS in the past five years — and we’re confident it will be resolved within the next few hours.
Our sinceere apologies for the disruption, and thank you for your patience as we work through this. We’ll keep you informed as soon as we have updates.
Oct 20, 2025
Hi all - I can confirm that this issue unfortunately has returned, and we're actively troubleshooting it.
For context, AWS is currently experiencing a major outage that’s affecting a large portion of the internet — including services like Snapchat, Coinbase, Amazon, and Zoom.
Our team implemented a temporary workaround earlier today that worked for a while, but the situation has since worsened. As a result, Sonar is currently unable to access Apple and Google’s systems to verify subscription and account status, which is causing the syncing issues you’re seeing.
We’re actively exploring new ways to mitigate the impact on our side while AWS works to resolve the problem. This kind of outage is extremely rare — we haven’t seen anything of this scale from AWS in the past five years — and we’re confident it will be resolved within the next few hours.
Our sinceere apologies for the disruption, and thank you for your patience as we work through this. We’ll keep you informed as soon as we have updates.
Oct 20, 2025
Hi all - I can confirm that this issue unfortunately has returned, and we're actively troubleshooting it.
For context, AWS is currently experiencing a major outage that’s affecting a large portion of the internet — including services like Snapchat, Coinbase, Amazon, and Zoom.
Our team implemented a temporary workaround earlier today that worked for a while, but the situation has since worsened. As a result, Sonar is currently unable to access Apple and Google’s systems to verify subscription and account status, which is causing the syncing issues you’re seeing.
We’re actively exploring new ways to mitigate the impact on our side while AWS works to resolve the problem. This kind of outage is extremely rare — we haven’t seen anything of this scale from AWS in the past five years — and we’re confident it will be resolved within the next few hours.
Our sinceere apologies for the disruption, and thank you for your patience as we work through this. We’ll keep you informed as soon as we have updates.
Oct 20, 2025
Hi all - do you mind trying to open the app again? The team believes they were able to push a fix that resolved the issue.
Again, I apologize for the inconvenience this morning. We're actively reviewing to make sure this doesn't happen again.
Becky
Oct 20, 2025
Byron Issue has been fixed for me. Thanks!
Becky
Oct 20, 2025
Byron I am experiencing the same issue again.
Oct 20, 2025
Hi all - do you mind trying to open the app again? The team believes they were able to push a fix that resolved the issue.
Again, I apologize for the inconvenience this morning. We're actively reviewing to make sure this doesn't happen again.
Brad Rossiter
Oct 20, 2025
Byron - yes, that seems to have fixed the problem for the moment. Many thanks.
Oct 20, 2025
Hi Kristin - do you mind trying to open the app again? The team believes they were able to push a fix that resolved the issue.
Again, I apologize for the inconvenience this morning. We're actively reviewing to make sure this doesn't happen again.
Oct 20, 2025
Just a quick update - we're aware of an issue that a portion of users have been encountering this morning, and we're actively implementing a fix.
I'll report back here as soon as the fix has been pushed and confirmed, and our sincere apologies for the trouble here.
Oct 20, 2025
Just a quick update - we're aware of an issue that a portion of users have been encountering this morning, and we're actively implementing a fix.
I'll report back here as soon as the fix has been pushed and confirmed, and our sincere apologies for the trouble here.