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Cannot connect to myfitnesspal

Bug Reports

Using the correct user name changed to locked with a key and changed the key still will not connect

Posted by Mark Bennett ·
Status: Complete8 comments

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Comments8

  • Conrado Franceschi

    •

    Apr 17

    Hello Rosen Petrov

    Since you reported this issue, we’ve released a newer version of the app that may have resolved it.

    Could you let us know if you’re still experiencing the problem? If so, please try connecting again and then send us your logs.

    To do this, go to the Profile tab, scroll to the bottom, and tap 3 times quickly on "Version." This will reveal a "Send logs" button.

    Thanks!

  • Byron Cordes changed status to Complete
    Team•

    Jul 21, 2025

  • Mark Bennett

    •

    Jul 20, 2025

    Thank you

    • Byron Cordes

      Team•

      Jul 21, 2025

      Mark Bennett We made a fix - do you mind letting us know if it resolved things on your end?

  • Mark Bennett

    •

    Jul 20, 2025

    • Byron Cordes

      Team•

      Jul 20, 2025

      Mark Bennett: thanks - we've received several email reports on this as well over the past few weeks. Seems to only be impacting a small amount of users, but we're going to have one of the engineers prioritize tracking down the issue on Monday.

  • Byron Cordes

    Team•

    Jul 19, 2025

    Do you mind sending a screenshot of the error you're running into?

    • Mark Bennett

      •

      Jul 21, 2025

      Byron - that has worked thank you