Hi Robert - do you mind trying again and letting me know if it's working for you now? If not, would it be possible to attach a screenshot of the error you're encountering?
Paul Allen
•
Jul 20, 2025
Byron this is most definitely still not working
Byron Cordes
Team•
Jul 20, 2025
Paul Allen: Do you mind sending us some logs and we'll have an engineer investigate first thing tomorrow? To do this, just navigate to the Profile tab, scroll down to the bottom, and tap 3x quickly on "Version." This will reveal a "send logs" button.
Byron Cordes
Team•
Jul 22, 2025
Paul Allen Quick update: we've confirmed it's an issue on Withings' end and have reached out to their team. Should be a quick fix once they're able to get to it - hopefully within the next week or so.
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Jan 11
Jul 20, 2025
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May 4, 2025
Hi Robert - do you mind trying again and letting me know if it's working for you now? If not, would it be possible to attach a screenshot of the error you're encountering?
Paul Allen
Jul 20, 2025
Byron this is most definitely still not working
Byron Cordes
Jul 20, 2025
Paul Allen: Do you mind sending us some logs and we'll have an engineer investigate first thing tomorrow? To do this, just navigate to the Profile tab, scroll down to the bottom, and tap 3x quickly on "Version." This will reveal a "send logs" button.
Byron Cordes
Jul 22, 2025
Paul Allen Quick update: we've confirmed it's an issue on Withings' end and have reached out to their team. Should be a quick fix once they're able to get to it - hopefully within the next week or so.