I keep clicking on the "Start free trial" button on the web, but nothing indicates that I am now in the free trial period. Not on the web and not in my app.
Marking this as resolved, but if you're encountering any issues subscribing via the iPhone app, please let us know and we'll take a look ASAP.
Byron Cordes
Team•
Apr 11, 2025
Once you’ve started a trial via the iPhone app, the web app should update to reveal the Pro features
Byron Cordes
Team•
Apr 11, 2025
Hi Annette - for the time being we only support starting free trials from the iPhone app. This is because we still need to finish setting up a payment solution for web. This is something we expect to add support for in the coming weeks.
Are you able to start a trial using the iPhone app instead?
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Comments3
Apr 12, 2025
Marking this as resolved, but if you're encountering any issues subscribing via the iPhone app, please let us know and we'll take a look ASAP.
Byron Cordes
Apr 11, 2025
Once you’ve started a trial via the iPhone app, the web app should update to reveal the Pro features
Byron Cordes
Apr 11, 2025
Hi Annette - for the time being we only support starting free trials from the iPhone app. This is because we still need to finish setting up a payment solution for web. This is something we expect to add support for in the coming weeks.
Are you able to start a trial using the iPhone app instead?