Fitbit Sync issue.
My fitbit’s basic data is not appearing in app including steps, active mins.
Workouts and sleep is syncing perfectly, just basic data missing as mentioned above. Connected fitbit around 12 hours ago so it’s enough time to fetch steps even if fitbit hourly sync limit is considered.
Can you guide me what action should I take?
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Comments5
Jun 28, 2025
Byron Cordes
Jun 28, 2025
We believe this issue should now be resolved—would you mind confirming on your end? For context, Fitbit’s API has extremely tight rate limits, so addressing this required a fairly complex refactor.
If you’re still seeing any issues with Fitbit data, please just let us know. Now that the refactor is complete, our team can troubleshoot and resolve anything remaining much more quickly.
Byron Cordes
May 4, 2025
Confirming receipt of the logs. If you don't mind, can you please leave Fitbit synced for the next week or so?
Zohaib Shaheen
May 4, 2025
Byron Sure, I will keep it on.
May 4, 2025
Hi Zohaib - yes 12 hours is definitely long enough for your steps and other data to be showing. Do you mind sending some logs for our team to review? You can do this by navigating to the Profile tab, scrolling down to the bottom of the screen, and tapping on "Version" three times quickly, which will reveal a "send logs" button. Appreciate it!