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Nutrition data not syncing with Apple health

Bug Reports

When I used the app before I had no issues with nutrition data syncing. I’ve looked over settings and permissions and can’t find any obvious reason for the change. The data feeds into Apple health from the ZOZOFIT app.

Posted by Chris Trefz ·
Status: Complete4 comments

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Comments4

  • Byron Cordes changed status to Complete
    Team•

    Jan 11

  • Byron Cordes

    Team•

    Jan 11

    Chris Trefz Do you mind letting us know if you’re still seeing any issues with your Nutrition data syncing?

    We released a fix in late October, but if the issue is still happening, here are two quick things to try:

    1. Go to Profile > Personalize > Data Sources > Nutrition and make sure Apple Health is enabled as a data source for your nutrition metrics. We’ve occasionally seen users disable Apple Health here while testing and forget to turn it back on.

    2. Disconnect Apple Health from Sonar, then reconnect and resync. When you do this, please keep the app open until the sync progress bar disappears (usually 1-2 minutes, depending on how much data you have). This helps Sonar re-cache your historical data, rerun the relevant algorithms, and refresh permissions for Nutrition.

  • Byron Cordes changed status to In Progress
    Team•

    Oct 20, 2025

    Hi Chris - thanks for reporting this, and confirming receipt of the logs.

    One of our support team members will be reaching out to you shortly with a couple questions.

    We should hopefully have a fix submitted to Apple for approval later this week.

  • Chris Trefz

    •

    Oct 17, 2025

    I’ve sent logs in case that is needed