Hey both - just as a heads up that the fix for the suspected issue is available now. If you continue to see "0" recovery scores on days that you tracked your sleep, please first trying a refresh sync of your Apple Health (navigate to the Synced tab on Sonar, tap on Apple Health, and select "refresh sync").
If you still encounter the issue after a successful refresh sync, give us a shout as that will mean the issue you're running into is something else.
Byron Cordes changed status to Complete
Team•
Mar 20, 2025
Byron Cordes
Team•
Mar 20, 2025
Quick update: we believe the issue has been traced: it was a unique edge case that could occur when sleep is being tracked by multiple devices in Apple Health. Fix should be on the App Store within the next couple of days.
Byron Cordes changed status to In Progress
Team•
Mar 19, 2025
Byron Cordes
Team•
Mar 19, 2025
Can you send your Sonar account’s email address to support@sonarhealth.co? We’ll take a look today to see what the issue is.
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Byron Cordes
Mar 22, 2025
Hey both - just as a heads up that the fix for the suspected issue is available now. If you continue to see "0" recovery scores on days that you tracked your sleep, please first trying a refresh sync of your Apple Health (navigate to the Synced tab on Sonar, tap on Apple Health, and select "refresh sync").
If you still encounter the issue after a successful refresh sync, give us a shout as that will mean the issue you're running into is something else.
Mar 20, 2025
Byron Cordes
Mar 20, 2025
Quick update: we believe the issue has been traced: it was a unique edge case that could occur when sleep is being tracked by multiple devices in Apple Health. Fix should be on the App Store within the next couple of days.
Mar 19, 2025
Byron Cordes
Mar 19, 2025
Can you send your Sonar account’s email address to support@sonarhealth.co? We’ll take a look today to see what the issue is.