We've identified the issue and will be deploying a fix later this week. If you continue to encounter the issue next week though, please let us know. Thanks again for your patience with this!
Sebastian Stabno
•
May 21, 2025
Byron hello, the issue is still Open. See Screenshot from yesterdays Workout
Byron Cordes
Team•
May 21, 2025
Sebastian Stabno Thanks for following up on this. We had confirmed with Rouvy that they weren't sending calories in their workout payloads. They're going to be correcting this, and as soon as they do, you'll start to see calories properly reflected in Sonar. I had preemptively marked this resolved as a result.
I've just sent a follow-up to their team to get a better sense of timing, and will let you know once I've heard back. Would expect it to be within the next 7-10 days at most hopefully, but it depends on their release cycle.
Byron Cordes
Team•
Jun 11, 2025
Sebastian Stabno: hmm one of the engineers will check this now. This had been confirmed previously, but we'll see what's going on. Apologies for that.
Byron Cordes
Team•
Jun 11, 2025
Sebastian Stabno: can you send a screenshot of the workout from your Rouvy app?
Byron Cordes
Team•
Jun 11, 2025
Sebastian Stabno: appreciate it. we're looking into it.
Byron Cordes
Team•
Jun 19, 2025
Sebastian Stabno do you mind removing Rouvy and resyncing it, and letting me know if the data is properly reflected for you now?
Byron Cordes
Team•
Jun 20, 2025
Sebastian Stabno great to hear - thanks for checking. And apologies that this one dragged on a for a while.
Byron Cordes changed status to In Progress
Team•
May 7, 2025
Thanks for reporting this Sebastian - we're looking into it
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Comments13
May 14, 2025
We've identified the issue and will be deploying a fix later this week. If you continue to encounter the issue next week though, please let us know. Thanks again for your patience with this!
Sebastian Stabno
May 21, 2025
Byron hello, the issue is still Open. See Screenshot from yesterdays Workout
Byron Cordes
May 21, 2025
Sebastian Stabno Thanks for following up on this. We had confirmed with Rouvy that they weren't sending calories in their workout payloads. They're going to be correcting this, and as soon as they do, you'll start to see calories properly reflected in Sonar. I had preemptively marked this resolved as a result.
I've just sent a follow-up to their team to get a better sense of timing, and will let you know once I've heard back. Would expect it to be within the next 7-10 days at most hopefully, but it depends on their release cycle.
Byron Cordes
Jun 11, 2025
Sebastian Stabno: hmm one of the engineers will check this now. This had been confirmed previously, but we'll see what's going on. Apologies for that.
Byron Cordes
Jun 11, 2025
Sebastian Stabno: can you send a screenshot of the workout from your Rouvy app?
Byron Cordes
Jun 11, 2025
Sebastian Stabno: appreciate it. we're looking into it.
Byron Cordes
Jun 19, 2025
Sebastian Stabno do you mind removing Rouvy and resyncing it, and letting me know if the data is properly reflected for you now?
Byron Cordes
Jun 20, 2025
Sebastian Stabno great to hear - thanks for checking. And apologies that this one dragged on a for a while.
May 7, 2025
Thanks for reporting this Sebastian - we're looking into it