Aktiia sync for Hilo blood pressure doesn’t work
in progress
Byron
marked this post as
in progress
Byron
Is this what you're seeing?
u
user-417386
Byron - yes but it should link in to the aktiia / Hilo app ?? My app and account details don’t work on this log in
Byron
user-417386: We have to use our own frontend portal because Aktiia didn't have one of their own when building the integration.
I'll have our team investigate what's going on here. Out of curiosity, which country are you located in? Some vendors have restrictions on which countries are able to use integrations due to regulations etc.
u
user-417386
Byron - UK
Byron
user-417386: Got it - I'd be surprised if that's the issue then. Do you mind trying again, and then sending our team some logs to investigate?
To send logs, just navigate to the Profile tab, scroll down to the bottom, and tap 3x quickly on "Version" to reveal a "send logs" button.
Separately, depending on which device you're on, you may be able to stream your Aktiia data into Sonar automatically by running it through Apple Health, Health Connect or Samsung Health, in case that's worth a try.