Bug Reports

Hasn't worked with v2 for months. However, it is offered by Sonar.

The percentage of body fat from the Withings app does not go up in Sonar.

It summed my ate calories whenever I open sonar, that means the total calories would be doubled or tripled if I open sonar twice or three times. I don’t know if it’s a bug of sonar or a bug of the app which records my eating calories? ( I use “Otterlife” to record my eating calories.)

On iOS, Sonar Health is not working at all. The app only shows the error message: “Something went wrong – it looks like we encountered an issue while trying to update your data (try again)” On Android, Sonar only pulls Steps and Sleep data from Google Health Connect. My Blood Pressure and Weight data do not sync, even though I’ve already toggled permissions to allow all read and write access. its already been already 2 days. I’ve already sent an email to the support team about this issue but haven’t received any response yet. This bug prevents me from using Sonar effectively across platforms. Please investigate and provide guidance on a fix.

I’m currently trialling the pro version and I really like the service especially the web interface, but I'm finding a few of my activities frequently go missing. especially in Peloton. I wear a polar loop 24/7 and i use an Apple watch Ultra when working out on the Peloton. Peloton is also synced in the app. I typically do a workout and a cooldown, anywhere from 5-10 minutes. The workouts get tracked but the cooldown almost never do, i think in 5 workouts its only tracked one cooldown session. I'm also testing Bevel and that never misses . Please note in every instance the cool down is registered in Apple Health, even Polar Flow registers the cool down but combines it with the main workout. Peloton is prioritized higher than Polar as a data source and like I mentioned it does capture the main workout correctly and its getting it from Peloton, i just don't understand why it skips the cool down that comes right after. Any ideas? yes I have rebooted, resynced, changed data source priorities, etc.

I ran 7 miles today and recorded on my Garman. Why does sonar say I have not exercised?

Hi, I think there may be an issue with how Fitbit walking activities are classified in Sonar. My walks are syncing into Sonar, but several of them are shown as Other instead of Outdoor Walking. What seems strange is that: the activities exist in Fitbit they look similar in Fitbit one walk is shown correctly as Outdoor Walking in Sonar several other similar walks are shown as Other So the workouts seem to be imported, but the classification appears inconsistent. This worked correctly before. I use both Android and the web app, and they show the same thing in both places. Could you please check if something has changed in how Fitbit walking activities are mapped in Sonar? Best regards Mikael

I can't sync my data from withings like body fat etc. No problem with Garmin.

Since I connected my Oura and Fitbit and Health Connect, Sonar even when putting everything at Max or even Average, is just summing all of the data.

iOS Sometimes only half my sleep is recorded. Apple (correctly I assume) says I slept 7.5 but Sonar shows 3.5