Can't connect with Google Account on Desktop Chrome
Ulysse Nizet
Chrome, on Desktop. I'm trying to connect using my Google account, so I go to "Login", it opens a window where I can choose to login whether with Google Account, or Apple Account, or email/password Sonar account. I'm clicking on Google, then it opens the exact same window Google/Apple/Sonar credentials… but it's not possible to click on Google again. Just a dead button. See attached video.
Byron
Thanks for reporting this - I just checked myself on Chrome and Safari but wasn't able to replicate. I suspect there must be a strange edge case that we'll need to track down. We'll have one of the engineers investigate. A couple points:
- If you're keen to get into your account on desktop, try clicking on "Change password" to create a new password for yourself. Once done, you should be able to log in manually using your gmail and password.
- Just to help us track things down, do you mind answering a few questions:
* did you create your account using Google on iOS or Android?
* have you ever logged in previously to the desktop app before using Google sign-in, or was this your first time?
Appreciate it!
Ulysse Nizet
Byron I really am talking about the Chrome in-browser Sonar app, not the Desktop iOS app (DLed from AppStore) : by the way, this app disconnects Apple Health from account when launched, maybe because Heatlh ain't accessible from Desktop. Anyway… I once connected from Chrome to Sonar using Google account, but that was only one time, then I couldn't connect anymore… I created my account on iPhone app. Using Google.