Fitbit Sync issue.
under review
Z
Zohaib Shaheen
My fitbit’s basic data is not appearing in app including steps, active mins.
Workouts and sleep is syncing perfectly, just basic data missing as mentioned above. Connected fitbit around 12 hours ago so it’s enough time to fetch steps even if fitbit hourly sync limit is considered.
Can you guide me what action should I take?
Byron
Confirming receipt of the logs. If you don't mind, can you please leave Fitbit synced for the next week or so?
Z
Zohaib Shaheen
Byron Sure, I will keep it on.
Byron
under review
Hi Zohaib - yes 12 hours is definitely long enough for your steps and other data to be showing. Do you mind sending some logs for our team to review? You can do this by navigating to the Profile tab, scrolling down to the bottom of the screen, and tapping on "Version" three times quickly, which will reveal a "send logs" button. Appreciate it!