Rouvy Workout
complete
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Sebastian Stabno
Hello, i‘ve connected my rouvy Account but the Calories not shown in your App.best seb
Byron
complete
We've identified the issue and will be deploying a fix later this week. If you continue to encounter the issue next week though, please let us know. Thanks again for your patience with this!
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Sebastian Stabno
Byron hello, the issue is still Open. See Screenshot from yesterdays Workout
Byron
Sebastian Stabno Thanks for following up on this. We had confirmed with Rouvy that they weren't sending calories in their workout payloads. They're going to be correcting this, and as soon as they do, you'll start to see calories properly reflected in Sonar. I had preemptively marked this resolved as a result.
I've just sent a follow-up to their team to get a better sense of timing, and will let you know once I've heard back. Would expect it to be within the next 7-10 days at most hopefully, but it depends on their release cycle.
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Sebastian Stabno
Byron okay. Danke.
I‘‘m a Bit suprised but in TrainingPeaks and Garmin is the calories shown for a Rouvy Workout
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Sebastian Stabno
Byron Rouvy workout still not transmitted… fyi
Byron
Sebastian Stabno: hmm one of the engineers will check this now. This had been confirmed previously, but we'll see what's going on. Apologies for that.
Byron
Sebastian Stabno: can you send a screenshot of the workout from your Rouvy app?
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Sebastian Stabno
Byron sure
Byron
Sebastian Stabno: appreciate it. we're looking into it.
Byron
Sebastian Stabno do you mind removing Rouvy and resyncing it, and letting me know if the data is properly reflected for you now?
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Sebastian Stabno
Byroni is is solved now
Byron
Sebastian Stabno great to hear - thanks for checking. And apologies that this one dragged on a for a while.
Byron
in progress
Thanks for reporting this Sebastian - we're looking into it