Whoop Integration
in progress
Zachary Paynter
Hello team!
I have the app connected to Whoop, and at time of connection it seems fine. However after the initial connection it doesn’t seem to update any data…at least according to the update status within the synced tab. I have disconnected and reconnected several times but the issue persists. Is there anything else I can try, and/or is this a known issue that is in process of being fixed?
This is on an iPhone. I have background refresh enabled both on sonar and whoop and a limited number of apps.
Jason Rubb
I got a whoop on the 29th, the data was not synced since then
Byron
Jason Rubb: thanks for the heads up - pinging you on this now.
Byron
in progress
Hi Zachary - thanks for flagging this. It's the first report we've had about the Whoop integration so we're looking into it now and may discuss it with Whoop's team later today too.
If you don't mind, can you leave Whoop paired to your Sonar while we look into it?
A question for you when you have an opportunity to test: if you record a new workout or sleep session on your Whoop, do you see your data correctly refreshed on Sonar within a minute or so?
Behind the scenes, Whoop is responsible for sending us new data when you have updates, and this should happen in scenarios like new workouts and sleep sessions.
Zachary Paynter
Byron thanks for looking into this. Yes I will leave Whoop connected. I don’t directly record workouts on my whoop. I do record sleep sessions however and this morning was hoping that an update would take place but it did not. I disconnected and reconnected which did pull over the information. I also have Oura ring synced and I do see that update periodically.
Byron
Zachary Paynter: Got it - very helpful. Definitely an update should have been triggered after the new sleep session, so we'll see if the issue is on our end, and if not, escalate this to Whoop.
Byron
Zachary Paynter the Whoop team suspects it's an issue on their end (their system isn't consistently notifying ours when new data is available). I've asked Anne to reach out to you for some account info so Whoop can take a closer look.